Trays are making a slow comeback
To-go bags have been an essential part of fast food service throughout the pandemic as fast-food chains focused mainly on to-go orders. And it's true that many customers are still terrified of potentially contracting COVID-19 by touching objects and surfaces, which explains the preference for protective and more sanitary paper bags. McDonald's even admitted that some of their newer crew members aren't used to serving food on trays.
"As the COVID-19 has been around for so long, many new crew members have never had to deal with trays before," the July memo said. "The transition to using trays has been slower and more difficult because we haven't done it for so long."
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